Frequently Asked Questions

1-How much do you charge for shipping?
We offer free shipping on all orders within the United Kingdom. See our shipping policy here.

2-When can I return my items?
You can return your order within 30 days after receiving it. For more details visit our Return and Refund Policy.

3-How long does it take to process and deliver orders?

• Order Processing: 1-2 working days (Monday - Friday)
• Shipping Time: 5-7 working days (Monday - Friday)

4-How long does it take to process a refund?
Refunds are issued within 7 days after we’ve received and inspected the returned item. The refund will be processed to your original payment method. See our Return and Refund Policy for more information.

5-How can I contact you?
If you have any questions, please don’t hesitate to contact us. You can reach us at info@britexplorer.com, +3197006522018 or via our contact form.

6-I want to cancel my order. What should I do?
If you wish to cancel your order, contact us as soon as possible at info@britexplorer.com. Please note that we cannot guarantee cancellations once the order has been processed.